Things seem to have changed so dramatically in the past 2 weeks. First, there was the mic incident that i blogged a week ago. Then, there is THIS.
I was in the midst of a break. A no-name joe came in and asked me to meet with the boss. I said i was in the middle of a class. He said, "Oh! But she wants to see you."
OK! Whatever!
My boss and i sat down, all calm. She took out a GRADED exam paper. Yes, it had been graded by me. Yes, it was a FAILED paper. And yes, i recognized the student's name on the paper. That was the student who emailed me and complained "why did i fail this easy subject?" And, finally, yes, without my boss saying a word, i knew the student's complaint had reached the ears of my dear boss.
老細:「阿 sir,點解呢個學生答得咁詳細,但你俾得咁低分?」
Sir (裝作有禮地,抑壓著心中的xyz):「xx,請問學校有無搵人 check 卷? 呢次已經係我第四次 review 呢份卷,之前三次我都同同事講,維持原判! xx,如果詳細睇下份卷既答案,你就知點解答左都無分! 因為呢位同學答非所問! 舉例,我問 disadvantage,佢答 advantage,請問點俾到分佢?」
老細 (扮晒誠懇地):「明白! 其實今次係好例外,個學生喊晒口同我地投訴,話無理由唔及格,所以我地先搵你 review 咁多次! 一係咁啦,阿 sir,你嚮份考試卷度加簽,等學生知道我地係認真對待分數,免得佢 fail 得唔眼閉!」
Sir:「加簽無問題! 我個問題係,若果一班40個學生,有一半作出同樣投訴,係咪代表作為老師既我,要 review 二十份卷4次? 我認為呢個做法對老師太唔公平! 亦太唔 efficient!」
老細:「阿sir,我地知道我地有學生嚮網上寫關於我地學校既野,我地見呢位學生咁激,所以先叫你 review 咁多次! 今次只係例外!」
Sir:「xx,你咁講我咁聽囉,不過我個問題你依然無回答! 坦白講,學校既行政,我作為老師唔會過問,剛才我只係講出我既意見! 我既立場係,學校唔應該對學生過份友善,fail 左投訴就要老師們 review 考試卷,久而久之,佢地每次 fail 都會投訴。況且,以我所知,學生 review 考卷係要俾錢學校,最終分數有改動先至會退款! 既然有咁既機制,點解仲有呢個例外? Hmmm ... 唔好意思,我班學生已經放完 break,係時候上堂!」
老細:「...... !」
Businesspeople running an education institute ... you see the situation. Marketing says it's customer-orientation. Yes, students are customers to these business-education-people! So sad! Hopeless education in HK ... sighhhhhh!
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